ABOUT

The Rock Home Care Inc. has many caring services and a dedication to making each person’s life more secure and worthwhile. With exceptional patient care it can stand out from its competitors. The atmosphere is unique and particularly inviting and the dedication to caring services will certainly be appreciated by its patients. Additionally, a major strength will be the fact that the owner is hands-on and making certain that every patient is happy and satisfied.

The Rock Home Care Inc. knows that it needs to avoid having employees that are not on board with giving patients the very best attention and the very best patient care. The company cannot falter in its cleanliness routine as well. It also cannot falter in monitoring feedback from all patients. Additionally, marketing must not be inconsistent as other companies are constantly trying to lure patients to their services. The Rock Home Care Inc. wants to be realistic and face any existing or new weaknesses.

The Rock Home Care Inc. feels that the location from which it will be operating is an excellent one. There are numerous opportunities for reaching out to local medical offices with special explanations of its quality care practices. The trends in better care include monitored interaction with each patient. The Rock Home Care Inc. is determined to seize these opportunities to being expert at patient interaction.

The Rock Home Care Inc. doesn’t see any significant threats now to its business. People need its various services, and it is confident that there are no pending serious threats. If technology changes care, it is confident it will change with the changing technology.

The Rock Home Care, Inc will coordinate worker productivity with increasing market demand to ensure continued company growth and development. Its approach emphasizes the individual participation of every employee and member of this organization and the total process of building the company to acquire an ever-increasing market share. By guiding and helping employees with knowledge and awareness, it will build a solid foundation for achieving its most ambitious goals. The Rock Home Care, Inc realizes that this is an ideal time to establish its business in this growing industry and move forward in a steady progression over the next five years.

The adoption of the appropriate approach in providing home heal care services based on the following basic assumptions 

We ensure quality home health care to patients

The provision of home care service is guided by the philosophy of the agency.  

1.  To ensure quality home care to patients
2.  To provide continuity of home care for patients

 To maintenance and realization of the full potential of human life a supreme value

Humans possess a unique hierarchy of needs as defined by Maslow

Physiological needs

Safety needs

Belonging and love needs

Self-Esteem needs

Self-Actualization

Humans search for meaning in personal life experiences.

Humans make choices and decisions based on their individual beliefs and values

Humans exert personal control over their lives in making such choices and decision.

The philosophy of The Rock Home Care Inc is based on the above assumptions, that each home care patient:

Desire home care service that promotes the patient’s value of life by:

1.  Minimizing negative patient’s illness and disability outcomes.
2. Maximized potential patient level of independent outcomes.
3. Restoring, maintaining, and promoting patient health.
4. Possesses unique philosophical, safety, physiological, self-esteem and self-actualization needs that require consideration on the patient’s plan of care of home care.
5. Search for meaning in the personal life experiences surrounding the patient’s illness or disability.
6. Make choices and decisions about the provision of home care services relative to the patient’s self-defined unique needs and according to the patient’s personal beliefs and values.
7. Exert personal control over the patient’s personal life in collaborating with home care staff members regarding the provision of services

In support of the agency’s philosophy, employees are dedicated to the provision of comprehensive quality care which is patient-centered and patient’ family-centered, provided in the patient’s place of resident’s place of residence.  Care focused on the patient’s unique philosophical, safety, physiological, self-esteem and self-actualization needs.  

The agency is committed to the provision of the provision of home care services that assist the patient to search for meaning in the personal life experiences surrounding the patient’s illness or disability.  

Staff help patient’s make choices and decision about the provision of home care services based on patient’s self-defined unique needs.   

Patient’s and family are encouraged to collaborate activities with agency staff and other home care providers regarding the provision of appropriate services.  Educating patients, family and the community of health-related issues is also part of the agency philosophy.

all client care and activities provided by the agency and its personnel are administered in an ethical manner and 

those ethical issues which may arise are appropriately and timely addressed. 

Agency will take under consideration any ethical issues involving the staff or the client and will respond in a manner consistent with good ethical practice. 

1. The agency establishes a code of ethics that addresses these issues in the care and service of clients, including the marketing of services along with admission, discharge, and billing practices. 
2. Educational material is provided to all personnel, and/or utilized through in-service training relating to client discussions that may involve: Advance Directives; Withholding or withdrawing care or service; Discussions involving a client’s personal matter, finances, care, or service. 
3. The Agency acknowledges its mission is to provide quality health care services that respect the rights of our clients to self-determination, allowing them to fulfill their goals as family members and members of society. 
4. The Agency adheres to the highest standards of ethical business practice while providing quality care to our clients in an ever-changing economic environment. 
5. The Agency recognizes our responsibilities as an Equal Opportunity Employer. All written policies and procedures are utilized consistently throughout the agency in relationship to all decisions made that involve or affect an employee’s rights. 
6. The Agency recognizes that the health care industry is an ever-changing field and will continue to update and adapt our services to meet these needs in cooperation with all governing agencies and organizations. 
7. The Agency maintains the highest standards of honesty and integrity throughout any representation of itself to the public. All marketing and advertising are conducted in an ethical manner, with no misrepresentation of the services or charges that the company will render.

Unless otherwise indicated on the medical orders, the Agency Director of Patient Services will initiate the following emergency procedures in the event of an emergency If patient experiences a sudden and/or significant change in his/ her health status, the caregiver is to evaluate if the situation demonstrates a need for emergency and/or immediate medical intervention. If the situation is significant and the physician cannot be accessed within a reasonable amount of time, or is life-
STANDARD OF PRACTICE: Our Standards of care will reflect the following:
Assessments that are pertinent and comprehensive to the care and services provided. Provision of care will be based on identified patient needs such as:
Physical/medical status.
psychosocial status.
available support systems pertinent to the plan of care.
teaching needs of the patient/caregiver.
the patient’s ability to communicate and learn.
environmental status.
equipment and supply needs.
safety and infection control.
medication administration and response; and the
individual’s rehabilitative potential.
Provision of care, which demonstrates clinical knowledge appropriate to the identified needs of the patient.
This agency effectively provides the needed service, care, treatment, or intervention. Effective efficient provision of treatment intervention.